FAQ

Q: Do I need to create an account separately in Pharmason before registering for the online account of e-JacobPharma2U?

A: We will create both accounts in Pharmason and e-JacobPharma2U for you after you submit the required information through the online platform. A username and a password reset link for the online account will be sent to you via email.

Q: I have an account in Pharmason and wish to register for the online account of e-JacobPharma2U. What should I do?

A: Please fill out the online registration form on e-JacobPharma2U. A username and a password reset link for the online account will be sent to you via email.

Q: I have entered my username/password, but it doesn't seem to be working?

A: Check the spelling of your username and password; passwords are case-sensitive. The username can be your email address or SAP account ID. If you forgot your SAP account ID, please check it on your invoice/delivery document/customer statement. If you’re still having trouble with your username, call (+852) 2199 5652 or WhatsApp (+852) 5238 3138 and provide your account number.

If you forgot your password, please click on the “Forgot Your Password” link on the login page. Upon entering the correct email address and captcha, a "forgot password" email will be sent to your contact email address for password reset.