FAQ

Q: I have forgotten my password - what should I do?

A: If you've forgotten your password, please click on the "Forgot Your Password" link on the login page. Upon entering the correct email address and captcha, a "forgot password" email will be sent to your contact email address for a password reset.

Q: I have forgotten my username - what should I do?

A: Your username can be your email address or SAP account ID. If you've forgotten your SAP account ID, please check it on your invoice/delivery document/customer statement. If you're still having trouble with your username, call (+852) 2199 5652 or WhatsApp (+852) 5238 3138 and provide your account number.

Q: I have entered my username/password but it doesn't seem to be working?

A: Check the spelling of your username and password; passwords are case-sensitive. The username can be your email address or SAP account ID. If you've forgotten your SAP account ID, please check it on your invoice/delivery document/customer statement. If you're still having trouble with your username, call (+852) 2199 5652 or WhatsApp (+852) 5238 3138 and provide your account number. If you forgot your password, please click on the "Forgot Your Password" link on the login page. Upon entering the correct email address and captcha, a "forgot password" email will be sent to your contact email address for a password reset.

Q: I no longer want to receive marketing emails, how do I stop them?

A: Please use your username and password to sign into your account. Once signed in, you will be able to change your marketing preferences in My Account – Newsletter Subscription.